COVID-19 Update Alert Level 3.2

What this means for you and your Mercedes-Benz.

Mercedes-Benz Auckland response on COVID-19.

We are excited to welcome you back into our dealership. Our doors are open and all enquiries are available in person again.

Whether you want to get a service, take a test drive, or simply browse the range - we would like to assure you that we have done everything to prepare our businesses to operate safely again.

We continue to follow the strict health and safety guidelines outlined by the government and are operating following social distancing and capacity restrictions.

Staff and customers are required to wear a face-covering unless they have proof of a government exemption.

For additional peace of mind, contactless services across all Departments including vehicle presentations, demonstrations, vehicle trade in valuations, servicing, technical support and of course Parts requirements remain available to assist you with your motoring needs.

As the health and safety of our customers and staff remain our top priority, the following procedures are in place:

Contact Tracing – We will be digitally collecting contact details from all visitors to ensure that we comply with contact tracing guidelines. This includes the Government’s QR code poster to allow customers to register on the Ministry of Health’s COVID-19 tracing app available at the front door. In addition, we require all visitors to scan our own “I’M HERE” QR code to ensure we can contact people without any delay, if necessary.

Sanitisation – All our customer-facing staff will keep their work areas sterilised as required and in addition to the daily sanitisation of all common areas and touchpoints carried out by our cleaners. Staff will wear gloves or sanitise their hands before accepting your keys or remotes. All touch-point surfaces within and around your vehicle will be sanitised after servicing. Please do not be offended if we ask you to sanitise your hands if handing over keys or using our Eftpos terminal.

PPE – Team members will continue to use approved Personal Protective Equipment.

Social Distancing – Staff and customers are required to maintain appropriate social distancing as per the government’s guidelines.

Loan Cars – Loan Cars are available under Level 3.2 (subject to availability). All touch-point surfaces within and around the vehicle will be sanitised before and after the loan.

Please do not visit our Dealership if you have been at a location of interest or feeling unwell. Call us on 09 529 3888 to reschedule your booking.

Thank you for your understanding and we look forward to seeing you again.

Yours sincerely

Trevor Walmsley | Dealer Principal